ServiceXG Basics

Add or update a provider's address

All addresses related to the billing provider and all service providers in the billing group are located within addresses. Addresses specifically related to a patient provider organization are located on the PPO and Address History tab(see Associate a PPO with a provider address.

1. Search for the billing or service provider.

2. From the Provider menu, select Provider Addresses.

   
   

   
   

   Provider Addresses field descriptions

   * indicates a required field

   Field	Description
   Status	The status of the address. A provider can have only one year-end address. Active—The address is active. Inactive—The address is inactive. Inactive addresses can't be used on a claim. Year-end—The address that will be used on 1099-MISC forms when year-end processing is done.
   Country*	The country related to the address. Your system may be set up to use a default country. When entering an address for a country outside of the United States, a country code selection icon displays if you've configured the Possibilities for Address Line 3 table on the Country Codes screen (see Manage Country Codes). For example, after selecting Germany as the Country for the mailing address, displays. The lines for the American address format (Apartment/Suite/Floor, Street Address or P.O. Box, and City, State, and Zip) also change to Address Line 1, 2, and 3. Select to view a list of address 3 options for the country entered. This example displays options for Germany. You can choose an option from this window to be the address line 3 information and click , or manually enter the address line 3 if needed or preferred. Note: doesn't display if you haven't configured options for the Possibilities for Address Line 3 table on the Country Codes screen. Contact your administrator for more information.
   Invalid Address	Check box for removing bad addresses from mailings. The default is unchecked.
   Apartment, Suite, Floor, etc.	The provider's apartment, suite, floor, etc. This is the first line in the provider's address that isn't a street address or PO box number.
   Street Address or P.O. Box*	The provider's street address or PO box information.
   City, State Zip*	The provider's city, state, and ZIP code.
   Contact Name	The name of the person to contact at this provider address.
   Phone	The provider's phone number.
   Language Preference	The provider's preferred language at this address. Select a language from the list.
   Procedure Source	The procedure source code (fee schedule) linked to this provider. Procedure source codes are user-defined codes that associates relative value units All procedures can have Relative Value Units assigned to them. These units assess the complexity of the procedure. Pricing can be calculated by multiplying a predetermined unit multiplier by the relative value enits to determine the allowed amount or based on a set fee schedule. (relative value) or UCR The Usual, Customary, and Reasonable amounts allowed for a procedure. UCR compares the charge for a procedure to the amount other doctors have charged for the procedure. UCR data can be external data obtained from HIAA or MDR by geographic area, or can be compiled internally. The allowed determination can be based on a percentile; for example, the 85th percentile would cover the charges of 85% of the doctors who submitted bills. (Usual, Customary and Reasonable) amounts with procedures. This source code will be used if the claim schedule contains a BAL path as the default or at the benefit code level.
   Other Address Information	If the provider has IDs associated with a particular address, you can enter them here along with the source of those IDs. Source—The source for the other ID. Other ID*—The unique ID associated with this provider address. This is a free-form text field with a maximum length or 30 characters.

Add a provider address

1. Click below the Provider Addresses table and enter the required information.
2. Choose the address Status from the list.

   • Active—The address is active.

   • Year-end—The address that will be used on 1099-MISC forms when year-end processing is done. A provider can have only one year-end address.
   • Inactive—The address is inactive. Inactive addresses can't be used on a claim.
3. Add the Address, Contact Name and Phone information for the provider.
4. If the provider has a preferred language select it from Language Preference.
5. Select the Procedure Source Code(fee schedule) linked to the provider. This source code is used if the claim schedule uses the BAL path default or at the benefit code level.
6. If needed associate provider IDs to this particular address in Other Address information.

7. Click to update the table information.

8. Click to save.

Note: If the information has errors, the tabs containing the errors are highlighted in red. Point to to view the errors.

Update a provider address

1. Select the address to update.
2. Make changes to the address fields as necessary.

3. Click to update the table information.

4. Click to save.

Note: If the information has errors, the tabs containing the errors are highlighted in red. The Invalid Data Table icon also displays to view the errors.

Add or update, or delete provider IDS associated with this address

If the provider is associated with a particular address, you can enter them here along with the source of those IDs (provider).

• Source—The source for the other ID.
• Other ID*—The unique ID associated with this provider address. This is a free-form text field with a maximum length or 30 characters.

To add a source and ID:

1. Click .
   
2. Select a Source from the list.
3. Type the other ID and press Enter.

4. Click to apply your changes.

5. When you're done updating or adding information, click .

To update a source and ID:

1. Select a Source from the list.
2. Change the source or the ID and press Enter.

3. Click to apply your changes.

4. When you're done updating or adding information, click .

To delete a source and ID

1. Select the source to delete.
2. Click .

3. Click to apply your changes.

4. When you're done, click .

SEE ALSO