Recalled claims status log

Investigate a recalled claim or a list of recalled claims within a date range to find details (when, by who, status, etc.) and archive any unnecessary log records.

View recall details

Go to: Home > Administration Process > Claims Adjustments > Recalled Claims Run Status

Recalled Claims Details field descriptions

* indicates a required field

Option	Description
View Runs From	Date value to filter the history table. Values are: Today, Last 7, 14, 30, or 90 days, and All.
Table read only
Recalled Run No	Alpha-numeric system-generated ID.
Recall Date/Time	Date and time the recall claim process ran.
Recalled Operator	The operator ID of the person who recalled the claim or claim list.
Status	A flag indicates if the recall was successful or not. The claim recall was successful. (All claims (e.g. 5 of 5) were recalled.) Some claims from a batch (run or list) were not recalled. There is an issue with the recalled claims and no claims were recalled.
Details	Indicates the total number of claims that were successfully recalled and the total number of claims that were included in the recall run. Example: `Recalled: 10 of 12 claims`
Recalled Claims Details (read only)
Recalled Run No	Indicates the run number selected in the run table.
Recalled	Indicates how many claims were successfully recalled for the selected run.
Claim RefNo	The reference number for the claim.
Claim Status	The status of the claim. See Claim statuses for descriptions.
Recalled	A shows for any claims successfully recalled. No check mark indicates the claim wasn’t recalled.
Details	The status applies to the claim: 1—claim recalled 2—claim locked 3—claim not on file 4—claim not in R status 5—claim was split and cannot be recalled 6—claim is selected for a check run 7—claim has had a check cut for it previously
Recalled Status	Additional status information displays for any claim that couldn’t be recalled because it was locked or couldn’t be found.

The run history defaults to today. To show more recall results, select a timeframe (Today—All time) from View Runs From. The longer the time length, the longer the results could take to show.
To view the details for a recalled run, click a row and view the subtab below.

To print or export the data from the table, click and select the appropriate option. See Common features for more information on printing and exporting data from a table.

Archive recall details

Click the recall record you want to archive.
Click .
Click Yes to confirm. The recall record is removed from the page and added to the recall archive.
- To view the recall archive, enter SELECT CLM-RECALL-STATUS-ARC in TCL.