Concept Link IconServiceXG Basics

Direct Pay Entitlements

The Member Entitlement screen lets you set up direct pay rate and related information for a member who has become eligible for Direct Pay. This process uses the rate structure created in Rate Tables to determine the rate that required to maintain the member's eligibility. You can then deduct this amount from checks sent to the member through Pensioner as a Withholding or paid directly by the member. Set up a member's Direct Pay entitlement before you can apply payments.

Access Direct Pay Entitlements

  1. Search for and open the member record.
  2. From the Payments menu, select Direct Pay OR from the Member menu, select Direct Pay Entitlement.
  3. The Member Entitlement tab displays and contains three subtabs:
    1. Entitlement Detail — Manage entitlements for the member.

    2. Rate History — View the rate history for a specified time period.

    3. Payment History — View all payments associated with a selected date range.

  4. To print or export the data from the table, click gear icon and select the appropriate option. See Common features for more information on printing and exporting data from a table.

Add an Entitlement

  1. From the Entitlements Detail subtab, click .
  2. Select the From Date.
  3. Select and optional Through Date.
  4. Agent might display depending on a SAC setting. Select the agent if needed. Contact Bridgeway for more information.
  5. Select the Fund.
  6. Select the Subgroup, Option, and Status.
  7. The Premium Amount, Member Age, and Spouse Age (if applicable) in years and months display automatically.
  8. Enter an optional Comment about the entitlement.
  9. To set up the rate structure for the member entitlements, click a row in the Option Detail table.
    • To enter rate information, click below the Rate Info table.
    • Select the Column and Row.
    • Then, enter the Amount.
    • The Benefit Plan, Coverage Rate, Amount, and Dependents will display automatically. If needed, you can enter the Amount and choose the covered Dependents for each row. The total Amount that's covered for the listed benefits is added together and displays above the table. The Overridden column will note if you overrode the total Amount.
    • Click to update the Rate Info.
    • If you need to delete a row you added accidentally from either table, select the row and click .
  10. After adding the option and rate detail, click to update the entitlement.
  11. Click to save.

Update an Entitlement

  1. Select the entitlement from the table to update.
  2. Edit the applicable fields in the Entitlements Detail subtab, including the option and rate information.
  3. Click to update each table.
  4. If you need to delete a row you added accidentally from either table, select the row and click .
  5. Click to save.

Delete an Entitlement

Note: If payments have already been applied to the entitlement, you can't delete it.
  1. Select the entitlement from the table to delete.
  2. Click .
  3. At the message, click to delete the entitlement or to return to the Member Entitlement tab without deleting the entitlement.
  4. Click to save and delete the entitlement.

View Rate History

Select this subtab to view a member's rate history for each selected entitlement.

  • From Date — The date the entitlement is in effect.

  • Through Date — The last date the entitlement is in effect. If this is blank, it means the entitlement is in effect indefinitely.

  • Rate — The rate of the member's Direct Pay entitlement.

View Payment History

Select this subtab to view a member's payment history for a selected entitlement.

Concept Link IconSEE ALSO