{"id":1121,"date":"2015-04-09T22:01:48","date_gmt":"2015-04-10T02:01:48","guid":{"rendered":"https:\/\/cms.basys.com\/customer-cms\/?page_id=1121"},"modified":"2025-10-20T10:31:04","modified_gmt":"2025-10-20T14:31:04","slug":"servicexg","status":"publish","type":"page","link":"https:\/\/cms.basys.com\/customer-cms\/servicexg\/","title":{"rendered":"ServiceXG"},"content":{"rendered":"

Service<\/span><\/h1>\n

A fully-integrated software solution that enables users to respond quickly and completely to member, employer and provider inquiries and streamline day-to-day benefits administration tasks.
\n<\/a><\/p>\n

Download the Service brochure<\/a>\u00a0(PDF).<\/p>\n

Browse the Service learning video library here: Watch and learn<\/a><\/h4>\n

With Service, customer service reps find the information they need to answer member questions quickly and efficiently. Users can easily search for information, navigate between open records, and work in multiple tabs at the same time. Additionally, each rep can set up favorite menu items to quickly access the functions their job most frequently requires.<\/p>\n

With its dramatically improved system navigation and menu structure, Service is designed to put 90% of the information members most frequently request quickly in front of your service team. The platform also expands communications and correspondence features to improve tracking of benefits processing \u201cto-do\u201d items and member\/employer\/provider conversations, and allows you to connect images of relevant documents to the member\u2019s record for easy reference when processing a claim or responding to an inquiry.<\/p>\n

More and more Bridgeway customers are discovering the advantages of the user-driven design and functionality Service delivers. All future BASYS platform software suites \u2013 HealthClaims<\/em>, FundOffice<\/em>, and PensionBenefits<\/em>, with all their accompanying modules and features \u2013 will be integrated with and take advantage of the major user interface and member service experience improvements of Service, as part of Bridgeway’s ongoing commitment to the success and satisfaction of our customers.<\/p>\n

View the online help<\/a> for Service documentation.<\/p>\n

Training library links<\/h4>\n